SiteMinder by Patch Labs

Refund Policy

Effective September 25, 2026

SiteMinder PRO — Lifetime is a digital software license delivered electronically after purchase. This policy explains how to request a refund.

14-day request period

You may request a refund within 14 calendar days of purchase if SiteMinder PRO does not work as described, cannot be activated after reasonable troubleshooting, or was purchased more than once by mistake.

How to request a refund

Email zjt070429@gmail.com with the order email address, order reference, purchase date, and a short description of the issue. Do not email payment-card numbers, passwords, or other sensitive credentials.

Patch Labs may first offer reasonable activation or compatibility troubleshooting. This does not remove any refund right available under applicable law.

Requests that may be declined

Subject to applicable consumer law, a request may be declined when it is submitted after the 14-day period; the license was resold, publicly shared, or abused; a chargeback has already been filed; or the reported issue results from an unsupported environment that was clearly disclosed before purchase.

Processing and license status

Payments and refunds are processed by the merchant-of-record or payment provider. Approved refunds are returned to the original payment method; timing depends on the provider and financial institution. A refunded or charged-back license may be deactivated.

Consumer rights

This policy does not limit mandatory rights or remedies available under the consumer-protection laws that apply to a purchase.

Contact

For refund or purchase support, email zjt070429@gmail.com.